Customizing front office process in ISU

[Former Member]

Hi Guru,

Can any one of u give me the detail steps to process the Customizing front office process in ISU

thanks in Advance

Thanks and regards

Abeehs

[Former Member]

Step 1:

Create Framework Id( assign hidden & visible components)

Step 2: Create CIC profile

Step 3: create Org unit and assign person

Step 4: Assign CIC profile to Org. unit (or) person

Path : Easy access screen

Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit

In this screen on the top i.e menu bar find Go To

Go To>detail Object>Enchanced object description

Now u r in Maintain object page(T code-PP01)

Now in the Active tab page select CIC profile

Now in menu bar Edit>create infotype

Again u r in new page(T code-PP01)

Enter the CIC profile Id which u have created in customizing

Run T code- CIC0

I hope u r able to see the screen now

Regards,

Siva

[Former Member]

Hi Abeehs,

Front office process can be configured via transaction EWFC...They can be performed both with the action box and via context menu of the corresponding object in the navigation area. An example of customising a simple front office process is 'Move-in Reverse"

Use TC: EWFC, in your front office configuration, select the transaction group where u want the move- in reverse transaction, eg: Transaction group R2, add transaction MI3(Move-in Reverse), give the transaction Description, n icon...In call definition, click on the option 'Method', Give the object type 'MOVEINDOC' and Method as 'cancel' once it done, click on the transaction n press F5 (data flow/ binding) In the export data flow (transaction<front office process), assign the first step value for Move-in Document : &MOVEINDOC& and business Partner &<DESKOBJ>ISUPARTNER&, and in import data (transaction> customer interaction Centre) add the target elements Move-in document(element: moveindoc, object type: moveindoc) DS(data source): &MOVEINDOC& and Business Partner(element: partner, object type:ISUPARTNER) DS: &MOVEINDOC.BUSINESSPARTNER&

Hope this is helpful.

Regards,

Batool

[Former Member]

Hi Batool,

Thnx for ur Move in reverse document ,its clear .can u plz send me the same document for manal billing PMB( other than FO process).

Thanq

Archana

[Former Member]

Hi Archana,

Drop in your email address, will mail you the process for Billing. Are you still getting the same error for manual billing via front office...or is it solved?

Regards,

Batool

[Former Member]

Hi all,

The T-code for Front Office Configuration is EWFC. But the t-code for front office processes (FOP) is EWBC. We can create front office processes that match our business process. The front office process (FOP) consists of various steps that are normally executed in a single stretch by the same user.The basic building blocks of a front office process is BOR object methods. It is also possible to build FOP using other FOPs also. The most important factor is the data binding between various steps of FOP. For example, if you want to use the BP number created in step 001 to be used in the Contract Account creation in step 002, you have to bind the BP number as an exporting parameter in step 001 and importing parameter in step 002.