ORDER ENTRY IN CRM
We are using the CRM for campaigns, opportunity management so far.
We are creating the quotations, sales orders etc in SD
Now are planning to use CRM for Sales orders etc.
Now I want some valuable advices from the CRM gurus here.
What are the Advantages and Disadvantages of Using CRM for ORDER ENTRY VS SD?
How difficult is it to bring the taxes, prices etc to CRM
DO we definitely need an IPC to create Order entry in CRM?
Once the Sales order is created in CRM does the data transfer easily to R/3 or we will have any problems.
Is the Middleware Reliable?
How many companies which Implemented CRM are using the ORDE ENTRY in CRM
Vivek Gupta replied
I have done a lot of projects (almost 5-6) in CRM where everywhere we implemented Sales Order Processing in CRM. The importance of having Sales Order in CRM is that it can easily be linked with PreSales documents. E.g. Suppose you are using ISA and marketing some of products to user logged in. User can directly add that product in basket and order. It is required to have IPC in CRM in case items are relevant for pricing or you are using configurable products. Also, it is possible to overwrite the prices in CRM from the prices in R/3, after order replicates to R/3. The middleware is reliable to quite a good extent where you can make out from CRM itself if the order has moved to R/3 for processing (until unless order is error free).
In case you are using orders in CRM and replicating the same to R/3, you can avoid maintaining Quotations in R/3 (i.e. you may avoid quotation replication to R/3).
The concept here is to keep all kind of customer interaction to CRM. Order processing, process planning to R/3 and vendor management & related orders to SCM.
Please let me know if you need more info.