Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Cannot update the service call


While updating a service call i am getting the following error.

"Item Information does not match the istalled base"

I am not able to update the service call.

Anyone can help me to know what is the cause.



Former Member
Former Member replied

Hello Satish,

If you want to link a service call to an equipement (itemCode + (internalSN OR manufSN), this equipement needs to be created in the customer equipement card (OINS)

if you do so, the customer code has to be the same too.

Try to create your service call in the application, and I think you'll see where is the problem

Let me know if it's OK



0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question