Portal Runtime Error --- Portal content is not opening

[Former Member]

Hello Experts,

While logging to the system we are getting this message

***************************************************************************************

Portal Runtime Error

An exception occurred while processing a request for :

iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.toolAreaiView

Component Name : com.sap.portal.navigation.toolarea.default

The exception was logged. Inform your system administrator..

Exception id: 10:13_02/04/09_0039_12182150

See the details for the exception ID in the log file

**************************************************************************************

How to resolve the issue ??

Moreover we are unable to drill down the portal content in portal content page. It is in "loading " status for long time. Is there any problem.

Regards,

Partha

[Former Member · Accepted solution]

Hi ,

This is permission problem.

Somebody has changed the " default Desktop" settings.

Please check the settings of default desktop and revert it to existing using administrator ID.

Regards,

bala.

[Former Member · Accepted solution]

Hi Bala,

Can you tell me the steps to change the default desktop setting as you mentioned.

Regards,

Partha

[Former Member · Accepted solution]

Hi,

Refer to SAP Note : 869690.

Good Luck!

Sandeep Tudumu

[Former Member · Accepted solution]

Hi

Thank you for the quick response. As per the note we have pasted and found the page but it is showing the same error

http://<Host Name>:<Host Port>/irj/servlet/prt/portal/prtroot/

pcd!3aportal_content!2fcom.sap.pct!2fevery_user!2fgeneral!2fcom.sap.portal.frameworkpage

But we when we tried to drill down the portal content it is showing loading and staying in that sate for ever.

We need to first resolve that issue why that portal content is not able to load.

Please guide me.

Regards,

Partha

[Former Member · Accepted solution]

Partha,

You have to log in as an Administrator when using the NOTE referred in the previous post.

I hope you are using your FQDN instead of IP address.

1. When was the last time you portal was working fine?

2. What changes have you done?

3. Which portal version and which sp level are you on?

4. Which browser are you using for your portal?

Regards,

Sandeep Tudumu

[Former Member · Accepted solution]

Dear Parthasarathy Ray,

But we when we tried to drill down the portal content it is showing loading and staying in that sate for ever

looks like you trying to open :

http://IP-address:<Host Port>/irj/portal

you must open :

http://FQDN:<Host Port>/irj/portal

P.S. if you open FQDN are you able to open :

System Administration -> Portal Display ->Desktops & Display Rules -> Portal Content

?

In any case, are you trying to reboot your server ?

Regards.

Edited by: Sergo Beradze on Apr 2, 2009 10:23 AM

[Former Member · Accepted solution]

Hi Sandeep

" You have to log in as an Administrator when using the NOTE referred in the previous post "

--> Yes, I am logged as Administrator user

"I hope you are using your FQDN instead of IP address"

--> Yes i am using FQDN

1. When was the last time you portal was working fine?

--> Till yesterday , today morning while checking the day to day activity I found the issue

2. What changes have you done?

--> We didn't change anything in production portal, it is a satnd alone JAVA stack but we have made some some changes in backend R3 system which is a diffrent system on different server

• FYI ---> We are facing the problem with portal content not expanding for quite a long time.

3. Which portal version and which sp level are you on?

--> EP 7.0 and SP11

4. Which browser are you using for your portal?

--> IE 6.X

Thanks for your help.

Thanks and regards,

Partha

[Former Member · Accepted solution]

Partha,

If your DB is oracle, try referring to this SAP note : 1086644.

Also, you are using a very old version of NW2004s, try upgrading it to the latest sp level.

Good Luck!

Sandeep Tudumu

[Former Member]

After taking a reastart of SAP,DB and Server we are out of this situation.

Regards,

Partha

[Former Member]

If you have not correctly configured JVM, or not enougth memory for JVM, this situation can be

repeated. Regards.

[Former Member]

Hi,

Please check the below Note for browser settings.

Note 681804 - Configuration of MS Internet Explorer 5.5 and 6.0 for BW

Due to browser settings also, the portal page cannnot be loaded properly.

Regards,

Bala.

[Former Member]

Hello Everyone,

Thanks Bala and Sandeep for your kind support nad help.

@Sandeep : Our development portal is also at same SP level but it is working fine without the error and portal content is working fine. In our case this is MSSQL DB.

@Bala : Our Dev portal is opening in the same browser w/o any problem with the same IE settings.

So I think this not related to browser setting.

Can you please provide any other recomendation.

Regards,

Partha

[Former Member]

You not answer, are you trying to reboot your server ? Are you trying to check defaulttrace.trc in VA ?

Are you trying to check : System Administration -> Portal Display ->Desktops & Display Rules -> Portal Content ? From here are same situation ?

P.S.

Our development portal is also at same SP level but it is working fine

maybe one of portal components are not deploed correctly in your case.

Regards.

[Former Member]

Hi Sergo,

Thanks for your kind attention.

No, I am not trying to reboot the server.

I checked the defualt trace file "defualtTrace.6.trc" anf found the

following error:-

-

---

Exception ID:11:10_02/04/09_0063_12182150

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException:

Error in service call of Portal Component

Component : pcd:portal_content/com.sap.pct/every_user/general/com.sap.portal.frameworkpage/com.sap.portal.toolAreaiView

Caused by: java.lang.OutOfMemoryError

-

---

While trying to check : System Administration -> Portal Display ->Desktops & Display Rules -> Portal Content , I stuck with the same situation.

Please let me know any sort of recomendation

Reagrsd,

Partha

[Former Member]

OutOfMemoryError

It usualy are error if you not have correctly configured JVM settings for server and dispatcher nodes.

Are you have 32 or 64 bit mashine ?

You need follow per note : Note 723909 - Java VM settings for J2EE 6.40/7.0

Regards.