SLA response time not determine as priority
I have configure SLA product and when everytime i create a new message.
Then i open the message assign a new SLA product in item details and i found that the SLA already default Duration Until First Reaction and Duration Until Service End to become 4 hours and 2 days.
But in CRMD_SERV_SLA, i already maintain 4 priority with 4 different first reaction and service end time.
Please advice, is there any configuration or button i need to create than the SLA will auto assign response time base on priority?
I have create service contract and is there any field in service contract need to tick and it will make the SLA auto assign?
ng chong chuan