SLA response time not base on priority assign

[Former Member]

Hi expert,

I have configure SLA product and when everytime i create a new message.

Then i open the message assign a new SLA product in item details and i found that the SLA already default Duration Until First Reaction and Duration Until Service End to become 4 hours and 2 days.

But in CRMD_SERV_SLA, i already maintain 4 priority with 4 different first reaction and service end time.

Please advice, is there any configuration or button i need to create than the SLA will auto assign response time base on priority?

I have create service contract and is there any field in service contract need to tick and it will make the SLA auto assign?

thanks

regards,

ng chong chuan

[Former Member]

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