what is difernce between Support message(SLFN) and service message (SLF1)

[Former Member]

Dear All,

i have configured in service desk part in our solman4.0 SP16. i have two type of satellite system's like SAP ECC6.0 and SAP 4.7. The solman system recieving the message type SLFN from SAP ecc6.0 and message type SLF1 from SAP 4.7 systems. i'm wondering how its happening....

My doubt is

1) what is difernce between Support message(SLFN) and service message (SLF1)

2) i want to make a single message type as SLF1.. ??

[Former Member]

hi

support message is we have raised a message with SAP.

[Former Member]

hi AP,

Thanks for reply. But my issue is two type of messages coming from satellite system..how??

Regards,

Selva

[Former Member]

Hi,

To find out whether you have SLFN or SLF1 configured, you need to check this in your solman -> dno_cust01 -> SLF1 -> double click look out at the last line

Action Profile SLFN0001_STANDARD_DNO => means SLFN being configured

if it is SMSD_ABA_MLDG_SERVICEVORGANG => then SLF1 is being used.

Either that please also check in corresponding dno_cust04 to see the entry PROCESS_TYPE has the correct value entered as per note

824640 Customizing missing for Service Desk in Solution Manager

Cheers

Sh

[Former Member]

Dear sh,

I have configured SLFN.

As follow, In tcode dno_cust01 - SLF1 - Action profile - > SLFN0001_STANDARD_DNO

In tcode dno_cust04 -> PROCESS_TYPE -> SLFN

please suggest me if more...

Regards,

Selva

[Former Member]

Can anyone explain to me the logic of having SLFN vs. SLF1 messages and under which circumstances would you choose one over the other?

If anyone has any documentation that they could share, I would appreciate it!