Support message not getting reflected in Solution manager system

[Former Member]

Hi,

In satellite system support message is getting created, message number"...." successfully created in service desk.

When i check in solution manager system in crm_dno_monitor the message that i created in satellite system is not getting reflected in solution manager. I removed the varients and then executed . The result is still the same.

Service desk was configured from our Development system (Client 320) to solution manager. I wanted the support desk to work from my another cleint in same system to Solution manager.

What can be the possible problem.

Thanks & Regards,

Balaji.S

[Former Member]

Hi Gurus,

Issue got resolved, the problem was with the variant which was assigned as default for the tcode.

Thanks & Regards,

Balaji.S