on 03-29-2009 1:36 PM
Hi,
I've changed priority in solman to
1- very high
3 - high
5 - medium
9 - low
But priority in satellite system did not change.
It was shown as
1 - very high
2- high
3 - medium
4 - low
How can i synchronize the priority in satellite system?
The satellite system have to follow the numbering in SOLMAN
Kindly assist.
regards,
Biah
Just as a point - this is one of those areas where you sholdn't change anything - although you can add to, but just don't change or take away. A message with the wrong priority settings won't forward to SAP if you make these types of adjustments and you select the forward to SAP option in the Service Desk. You don't get a message number response, stays all zero's even though status will change to Sent to SAP.
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If you want the same values in both system just maintain tables SCPRIO and SCPRIOT.
There is no automatic synchronization.
Regards
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Hi Blah,
as per sap the standard priority are 1 ,2 .3 ,,4 and this wil be available in all the satellite systems as per standard installation.
So in solman you can maintain the same way just like satelite system using
tran----
Dno_cust01
..goto SLF1 priority and maintain the same ...i.e 1,2,3,4
and
Spro-
solman-> scenario specific-> service desk ->........maintain category and priority
Above step will Syn with SLFN priority with SLF1
So from now where you post ticket within solman or outside only the standard 1,2,3,4 will be thre
Hope it clarifies your doubt and solves ur problem
Regards
Prakhar
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hi
create the same priority as per the same number of satellite system and delete the old one from solution manager
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