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synchronize priority between solman and satellite system

Former Member
0 Kudos

Hi,

I've changed priority in solman to

1- very high

3 - high

5 - medium

9 - low

But priority in satellite system did not change.

It was shown as

1 - very high

2- high

3 - medium

4 - low

How can i synchronize the priority in satellite system?

The satellite system have to follow the numbering in SOLMAN

Kindly assist.

regards,

Biah

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
0 Kudos

Just as a point - this is one of those areas where you sholdn't change anything - although you can add to, but just don't change or take away. A message with the wrong priority settings won't forward to SAP if you make these types of adjustments and you select the forward to SAP option in the Service Desk. You don't get a message number response, stays all zero's even though status will change to Sent to SAP.

Former Member
0 Kudos

If you want the same values in both system just maintain tables SCPRIO and SCPRIOT.

There is no automatic synchronization.

Regards

prakhar_saxena
Active Contributor
0 Kudos

Hi Blah,

as per sap the standard priority are 1 ,2 .3 ,,4 and this wil be available in all the satellite systems as per standard installation.

So in solman you can maintain the same way just like satelite system using

tran----


Dno_cust01

..goto SLF1 priority and maintain the same ...i.e 1,2,3,4

and

Spro-

solman-> scenario specific-> service desk ->........maintain category and priority

Above step will Syn with SLFN priority with SLF1

So from now where you post ticket within solman or outside only the standard 1,2,3,4 will be thre

Hope it clarifies your doubt and solves ur problem

Regards

Prakhar

Former Member
0 Kudos

hi

create the same priority as per the same number of satellite system and delete the old one from solution manager