Portal link to Service Desk

[Former Member]

We currently have been using service desk for about 1 year now and intend to integrate our service desk functionality with Portals.

Does the Portal have any iViews or links to Solman Service desk. This would include when an error is registerd in the Portal, a service desk message can be raised with the correct components. Similar concept to raising messages from the satellite system

Thanks

[Former Member · Accepted solution]

Hi,

Perhaps this note maybe of interest to you

641707 iView EPSolman ("Request Support")

Cheers

SH

[Former Member]

Thanks guys seen that and configured which is great. Regarding the configuration is there anyway I can call the service desk iView from the HELP option (similar to satellite system).

Currently my configuration has the iView as a tab option which is good but not ideal in our scenario.

Also I'm seeing that the iView does not have an fields for Reporter or Message processor, I'm assuming thats its relying on the org chart setup to determine who the call needs to be assigned to..plse confirm.

Thanks

[Former Member]

Hi,

First, Thanks to all of you.

I am able to create a support message from EP through iView "Request Support".

It is created successfully in Solution Manager System.

It works only if i don't attach any document.

It fails, when i try to attach a word document while creating a support message.

Do i need to do anything on EP?

Solman System Details:

Solution Manager 7.0 SP15

SAP_BASIS 700 0015

SAP_ABA 700 0015

ST-PI 2008_1_700 0000

ST-A/PI 01L_CRM570 0000

ST 400 0016

ST-SER 700_2008_1 0004

EP System Details:

EP 7.0 SP17

NW 2004s

Thanks and Regards

Sanjai

[Former Member]

Plaese see note 641707

Edited by: Hamish RAZA on Mar 30, 2009 1:38 AM

[Former Member]

Hi Sniper,

refer this might be helpful

http://help.sap.com/saphelp_nw04s/helpdata/en/13/fed004da9e1f4282d884a57138c8d6/frameset.htm

Cheers

Deepanshu