Automatic email notification at Status Changes in SAP Solman Service Desk

[Former Member]

Hi,

I'm trying to configure "Automatic email notification at Status Changes in SAP Solman Service Desk" with the document "How to: Automatic email notification" from the sapnet.

In this document, page 11, says

"select the afetr that the status profile of your process. In tha VAR scenario it is the status profile SLFC0001".

But I can't find this constant. The most similar constant is CMSCON01.

Could you help me, please ?

Thank's in advanced

[Former Member · Accepted solution]

Hi,

which step are ou working on? Defining the schedule/start conditions?

From the list on the right you need to select Container -> CRM Service Process -> User Status

then the appropriate operater (like 😃 and the constant where constant is <user status><status profile> which will look like: E0002SLFC0001 (or similar, depending on your scenario).

When selecting via F4 help, you need to raise the maximum number of hits. Otherwise SLFC0001 and other won't be displayed.

If you are using Standard Servie Desk your status profile will most likely be SLFN0001 and if using VAR scenario it will be SLFC0001.

Regards

[Former Member · Accepted solution]

Christian,

We're using VAR scenario then we will be SLFC0001. But I don't have this one.

Thank's in advanced

[Former Member · Accepted solution]

Please clarify at which point you are looking for this constant since I do not have the guide you mentioned at hand.

Edit: Please take a look at table TJ20 and see if you can find SLFC0001.

Edited by: Christian Kaunzner on Mar 26, 2009 1:19 PM

[Former Member · Accepted solution]

Hi all,

Please read note 1275036.

Regards,

Remy Piets

[prakhar_saxena]

Hi,

This is wonder ful blog(step by step) written on how to send mail to message processor or message creator.

Hope it solves ur problem

Regards

Prakhar

[Former Member]

Hi Prakhar/ All,

Can u send me the link of the blog which tell abt the Automatic email notification at Status changes.

I am not able to find the link

Waiting for the response at the earliest.

Regards

Atul Anand