Create error message with work center - Incident management

[Former Member]

Hello,

I'm setup our solution manager enterprise. We're a VAR and I've several system satellites to configure.

From work center interface when I tried to create message there it said "You are not assigned to any iBase entries. Please contact your system administrator.", why this error appears?

Thank's in advanced

[prakhar_saxena · Accepted solution]

have you configured the ibase for all the satellite system in solution manager

If you have created the Initial IBase i.e SOL_MAN_DATA_REP in solman then

Use transaction

Ib_gen to generate the ibase for satellite system

or you can goto DSWP solution and choose initial data transfer for IBASE from the SAP Menu.

This will generate the IBASE then you can post the ticket

Also BP needs to be generated for each service desk user.

Hope it clarifies

Regards

Prakhar

[Former Member · Accepted solution]

Prachard,

How dou you do to setup : Also BP needs to be generated for each service desk user

Thank's in advanced

[Former Member · Accepted solution]

Hi,

Check page no 15 of this document to create BP for each service desk uesrs.

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c04f30f0-6b6f-2b10-7891-df429b20...

Regards,

Sanjai

[Former Member]

Hi,

first you need to maintain "BP General" Identification tab in tx BP.

CRM001

External System Identifier

<SID><blank><inst.no.><blank><client><blank><user>

(don't type "blank" ... it is just a space in-between)

Afterwards you need to maintain (depending on your SP level) role with authorization object B_NOTIF_IB.

Regards