Incident Management versus Service Desk

[former_member598543]

Hi,

Could anyone tell me the difference between Incident Management (a Workcenter) and Service Desk (in Solution Manager). Are they connected in any way?

Do I need to configure Service Desk to use Incident Management?

Thanks!

Kjell Aarhus

[former_member598543]

Thanks!

[prakhar_saxena]

Hi,

Check this thread similar to ur doubt...

https://forums.sdn.sap.com/click.jspa?searchID=23879995&messageID=6608110

Check the reply of Christian

Also this

In addition

If you are on EHP1 then you can goto Solman_workcenter ..incident mangement tab which shows all the incident/service desk messages.

Hope it helps

Edited by: Prakhar Saxena on Mar 23, 2009 3:47 PM