Solution Manager Webservice query

[Former Member]

Is Solution Manager capable of consuming a webservice?

If yes, where can I find a documents/help files which gives more information.

Does Solution Manager need the java stack for working with webservices?

Would appreciate if someone could help.

Thanks

Prasad

Note: XI/PI is not available in the landscape.

[prakhar_saxena · Accepted solution]

Dear Prasad,

Can you explain more what do you mean by consuming a webservice.

R u talking about service desk web based

There is workcenter service available in solution manager...r u looking for this....

Pls explain more ur req..

Regards

Prakhar

[Former Member · Accepted solution]

Thanks for your response Prakhar.

In this case the customer is using a non-SAP support desk software.

When the support ticket is created in the software, it has to be updated in the Solution Manager (ie. a corr support ticket will be created in solman). The software uses webservice to transer the data. Solman needs the capability to receive the data from the webservice (this is called consuming a webservice).

Webservice is just another way of transferring information, such as iDocs, RFC/BAPIs etc

Hope this clear now.

Regards

Prasad

[prakhar_saxena · Accepted solution]

Ok

So it seems you need to integrate a 3rd party service desk with solution manager.

In this case please goto spro transaction in solman here

expand

solution manager->scenarion specific settings->third party integration->external service desk

Here visit all the IMG help for the documentation

Goto to these steps one by one with IMG help and implement the same you can then connect the external service desk with yours.

In addition you can check this guide for Webservice API...

https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a4...

Hope it solves your problem

Regards

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks for the info. Didnt know such a webservice feature existed. Hopefully this should solve the problem. Anyways, I shall keep this thread updated if there is anything more related to this.

The guide is a good source of information. Can you give me more such guides for such advanced scenarios in solman?

Thanks in advance

Prasad

[prakhar_saxena · Accepted solution]

Dear Friend

You forgot something.....SDN has diff style of saying thanks....

Please go through this

https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement

Regards

Prakhar

[Former Member · Accepted solution]

>

> Please go through this
> 
> https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement

Dont need this...i have already awarded points.. if thats what you need to know. I was still on the page when you replied.

Regards

Prasad

[former_member195709 · Accepted solution]

Prasad,

I have similar requirement. I have started to use the webservice and it contains several parameters.

Before I jump into full scale project with configuring all stages, I would like to test few simple options to confirm the Proof of concept. Any suggestions?

Thanks

Bala

[Former Member · Accepted solution]

Hi Bala,

Unfortunately my project is yet to begin. Hence I cannot comment on this yet. But I will keep this message updated.

Till then all the best to you.

Regards

Prasad