Solution Manager

[vimal_goel]

HI,

I need Solution Manager Helpdesk Configuration guide..

Can anyone provide thw same

Regards.

[Former Member]

Hi

Can also refer to :

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

Cheers

Deepanshu

[Former Member]

hello,

Follow the link below, useful for you :

http://sap.ittoolbox.com/groups/technical-functional/sap-solution-manager/help-desk-configuration-23...

Regards

Anju

[Former Member]

Hi ,

Please kindly proceed to the service.sap.com/rkt-solman -> select version 7.0 -> Learning Map for Support Organizations / Service Providers -> service desk

Inside the link, there is an extensive section of examples and guides that help to clear your doubts on configuration matters, especially on the IMG part.

Cheers,

sh

[prakhar_saxena]

Dear Friend

there are lot of thread in the forum can search the forum

Also pls find a weblog which wil help you to do the same.

Setting up service desk

/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

For support team derivation

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Regards

Prakhar