Autoreaction method does not send mail automatically.

[Former Member]

Hello,

I have configured ccms

the problem is, Autoreaction method does not send mail automatically.

It can successfully generate the alert and I can see that in RZ20 monitoring node.

but when I check the status of Autoreaction method it says,

Autoreaction Method / Type / Definition Status / Runtime Status

ZCCMS_OnAlert_Email [Running in Autoabap] CHECKED Running, but new alerts ( 20.03.2009 , 11:47:02 )

it stays in this yellow status until I execute it manually.

Pls help.

Thanks

Edited by: PIYUSH VADHER on Mar 20, 2009 12:37 PM

[Former Member]

Hai,

Are you able to get mails for the alerts if you execute the auto reaction method manually?

Please try it..

Regards,

Yoganand.V

[Former Member]

Yes Yoganand,

I m getting mails if I execute it manually.

[Former Member]

Hai,

As you said that the MTE stays in yellow color that means the Auto reaction method is running for that MTE.

Do you find any error status?

Try restarting the method:

To do this, select the relevant MTE, choose Display Details, and on the next screen, choose Edit - Method Status - Reset - Data Collection Method.

Or remove the auto reaction method and then reassign them.

Are you using CENTRAL auto reaction methods?

If you are using CENTRAL auto reaction method then check SAP Note:1259801.

Check whether the job SAP_CCMS_CENSYS_DISPATCHER is running or not.

http://help.sap.com/saphelp_nwpi71/helpdata/en/ac/825f18c02e454dac8da51f4eb22265/frameset.htm

Regards,

Yoganand.V

Edited by: Yoganand Vedagiri on Mar 20, 2009 11:34 AM

Edited by: Yoganand Vedagiri on Mar 20, 2009 11:37 AM

[Former Member]

I have reset the status as you said, but still it doesnt send mail automatically.

I m using local auto reaction method not central.

Edited by: PIYUSH VADHER on Mar 20, 2009 5:05 PM

[Former Member]

Hai,

Check whether your Background dispatching is activated or not:

Goto to RZ21 - Technical Infrastructure - Method Execution - Activate Dispatching.

I guess the event scheduler is not scheduling the job correctly.

Otherwise remove the auto reaction assignment from the MTE and reassign.

When you check the autoreaction method for the MTE is it saying Running in Autoabap or Running in Background or ???.

If it is in Running in Autoabap then it is Dialog mode, for running in background mode you have to Activate Dispatching as said above.

Regards,

Yoganand.V

Edited by: Yoganand Vedagiri on Mar 20, 2009 1:52 PM

Edited by: Yoganand Vedagiri on Mar 20, 2009 1:57 PM

[Former Member]

Piyush,

Please find the links below.

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=176492]

[http://help.sap.com/saphelp_bw30b/helpdata/en/2c/abb2e7ff6311d194c000a0c93033f7/content.htm]

Hope this helps.

Manoj

[Former Member]

Hi Manoj,

Thanks,

I have already configured SCOt and also assigned autoreaction method to the node.

but it doesnt work.

Thanks.

[Former Member]

Hi,

I assume you have checked all the prerequisites as per the note attached above.

Manoj