Html Viewer/Control empty on Sap Gui 7.10

[former_member257330]

Hello experts.

To explain my problem first have a look at this screenshots:

[Citrix TerminalServer|http://img25.imageshack.us/img25/3063/citrix.jpg]

[Local|http://img25.imageshack.us/img25/7409/localb.jpg]

How you see, the difference is that on the Citrix TerminalServer(Windows 2003 Server with SP2) every HTML control is empty(about:blank page) and on my local machine (Windows XP) the html control works fine.

In Both systems we've installed Sap Gui 7.10 PatchLevel 12 and Internet Explorer 7.

I've read many OSS notes about this but nothing solved this problem.

Any ideas?

[S0001063043]

Hi!

Could you fix it?

We have same problem!

Best Regards.

Angelica

[Former Member]

hello Angélica,

please post here the SAP Gui version and the patch level you are using

greetings

Alexander

[former_member257330]

Hi.

No i couldn't fix it.

We've already installed note 738927 because we are on SAP_BASIS 700 level 14.

Regards.

[Former Member]

Hello,

Try to install SAP note 738927.

Microsoft disables the moniker protocol from IE in XP SP2 and later.

The correction enable to use SAP pluggable protocol SAPHTMLP.

Good luck.

Marco

[Former Member]

Did you manage to solve this? I have the same issue.

[former_member257330]

Yes, we also tried to set value 1, but didn't work.

Regards.

[Former Member]

Are you trying to change the the help view in SR13 ?

For testing to check HTMLHELPFILE ?

Regards.

[former_member257330]

This key is already defind and has value 2.

We also tried to set HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions

"ProtocolAllowList"="saphtml:" but didn't work.

Any other ideas?

Edited by: Massimo Vidoni on Mar 20, 2009 11:31 PM

[Former Member]

Are you trying [

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]

"MaxAllowedZone"=dword:00000001

? Try this for testing.

Regards.

[Former Member]

Try to add

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

"MaxAllowedZone"=dword:00000001

, after reboot your PC (Citrix in this case).

Regards.