Table for service desk attachment

[Former Member]

Hi Experts,

For some purpose i trying to find out the table where document attached in service desk incident saves so can any one help on this.

Thanks

Suveer

[Former Member]

Hi All,

Speaking of service desk attachments, does any one knows how to limit the size of the file that is allowed to attach in a service desk message?

For example, we want users to upload only a maximum size of 1MB of document in a service desk message. Is this possible?

Also, is there a way that we can limit the file types that can be uploaded? For example, we need to restrict documents like mp3, mpeg, etc. Is there any way?

Hoping for your kind response.

Thank you,

Ice

[Former Member]

This message was moderated.

[Former Member]

Hi Suveer,

Regarding the issue on how to limit the attachments in Service Desk message, you may apply 1366526 - Work Centers: Restriction of message attachment size. This will solve the problem.

Thanks you,

Ice

[Former Member]

Hi,

Not sure but I assume that it is in the same tables as in CRM. In CRM the relevant tables are:

SKWG_BREL

CRMORDERPHIO/CRMORDERLOIO

[Former Member]

Hi,

maybe you can try with the steps below

1. Specify the program AI_SDK_FILL_FILE_TYPE_TABLE and run it.

2. Set the Update flag in the following dialog.

3. Run the program.

Schedule program as background job

4. Schedule the program as a background job.

Start time: Immediately.

Period: Quarterly (every three months)

Refer to the attached file in order to get there.

Please refer to the these notes as well

1080131 : Check on attachments and file types

569392 : SAP Support Desk: Sending attachments to SAP

You should run the program AI_SDK_FILL_FILE_TYPE_TABLE so that SAP can

read all the attachments which you send with your message . The program

updates the file type tables AISDK_FILETX and AISDK_FILETY. You can run

this program manually or schedule it as a periodic background job.

Cheers,

SH