Configuration error when saving SMTP server

[Former Member]

I am configuring CUP 5.3 (SP06). When I put in our SMTP server, I get the following error:

" Action failed. An unknown error occurred while performing the operation. "

It looks like this screen was changed with SP06. I am not filling out anything under "Enter Email Notification Sender" or under "Application URL" (which seems to be new fields).

Here is what the log says:

2009-03-18 16:23:39,339 [SAPEngine_Application_Thread[impl:3]_39] ERROR com.virsa.ae.configuration.actions.SMTPServerNameAction

java.lang.StringIndexOutOfBoundsException: String index out of range: -1

at java.lang.String.substring(String.java:1444)

at com.virsa.ae.commons.utils.URLHelper.initialize(URLHelper.java:430)

at com.virsa.ae.configuration.bo.SMTPServerNameBO.saveSMTPServerName(SMTPServerNameBO.java:106)

at com.virsa.ae.configuration.actions.SMTPServerNameAction.saveSMTPServerName(SMTPServerNameAction.java:76)

at com.virsa.ae.configuration.actions.SMTPServerNameAction.execute(SMTPServerNameAction.java:51)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:271)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:432)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

Thank you for your help.

[Former Member · Accepted solution]

Hi Peggy,

This is a known bug in AC 5.3 SP6. SAP has added fields for administrator email address, application URL and redirection URL. Even though application URL and redirection URL do not show up as manadatory fields but they are required to save the configuration. To get pass through this error, just provide anything in those 2 textboxes with some dummy email address in administrator email address textbox. You should be able to save it now.

This is being fixed in SP7 which should release somewhere around end of March.

Please check this similar thread:

Regards,

Alpesh