Requirement for maintaining status "completed"

[Former Member]

Dear All,

We have following requirement:

1) We do not want the message processor to "close" the support desk message.

we maintain the staus schema as SLFN001 with "completed" as one of message status.

We want that message processor should not assign the status "completed" to the message.

Only project managers can close the message or assign status "completed" to the message.

How to do this?

Which role or authorisation object or user exit supprts this?

Best regards

Nil

[Former Member]

th

[Former Member]

This message was moderated.

[Former Member]

Hi

Your requirement can be accomplished by maintaining appropriate authorization objects for the message processor

Maintain the Authorization key of the status "completed" in the following object B_USERSTAT , B_USERST_T in the project manager's role and remove from messge processor role.

For further clarifications revert back

Regards

Naveen

[Former Member]

Thanks Naveen !

Similarly can we restrict the status in the "change request"?

Best regards

Sar

[Former Member]

Yes, You can by using the authorization key for status profile of Change Request. Moreover in ChaRM this status control plays a significant role.