Alerts don't get triggered for failed messages

[Former Member]

Hello,

We have configured alerts for our PI system. All the alerts for comm channel errors etc get triggered successfully. But for failed messages, there are no alerts generated.

The alert rule in RWB is set to No Restriction on where the errors occur section and the suppress alerts check box is unchecked.

We are on PI 7.0 SP14.

Are we missing any other configuration to get alerts for failed messages?

Thanks

MLS

[Former Member · Accepted solution]

Even though I set it to 5 mins, no alerts for the failed messages.

No issues in the sost either.

[Former Member · Accepted solution]

Hi,

Check the report SXMSALERT_LOGREADER . It will tell you if the alert was triggered, if so, then what rule and category triggered the alert. It will also tell you if the alert was delivered successfully or was there a problem while delivering the alert.

Check if the alert is supressed in the RWB ->Alert Configuration.

Regards,

Balaji.M

[Former Member]

Thanks Balaji for pointing me in the right direction.

Issue:

Alert not send due to "CREATE_RFC_DEST_FAILED".

Resolution:

SAP Note: 1161961

Thanks again

MLS

[Former Member]

I checked all the 3 transactions but no alerts for the failed message.

[Former Member]

Did you test the route to SMTP using tcode SOST and mails are not in transit state

In RWB end to end monitoring change the frequency time for update to 5 minutes

if your problem didnot solve check the below thread

Rajesh

Edited by: Rajesh on Mar 13, 2009 11:56 PM

[Former Member]

Did you enable the logs for your alert cateogory if yes then go ahead and check logs through SLG1

tcode and also check the queue of the alerts using tcode ALRTDISP

Check in SCOT is there any alerts in queue

Rajesh