in the table AIINSTALLATIONS the customer numer is missed

[Former Member]

Hi!

I've got a small question: in the table AIINSTALLATIONS the field installation number is tilled out but the customer numer field is empty.

Can you suggest me where I'm able to fix it?

Thanks in advance

[Former Member]

connection to SAP has follow activities:

Check SAP Support Portal Connection to SAP(t-code SM59) done

Maintain RFC-user for communication with SAP Service and Suport Systems(t-code SOLUTION_MANAGER & SM59) done

Maintain SAP Customers numbers(AISAPCUSTNOS & SPRO manual Maintenance) done

Business Add-Infor RFC Connections with several SAP customer number. active

Set Up SAP Connection for Customers(report SM_CONFIG_RFC) done

Assign S-user for SAP Support Portal Functionality(AISUSER) done

No activity to maintain the entries in the table AIINSTALLATIONS

I have already defined the RFC connection in the format SM_SP_<customer no> with leading zeros

The problem in not in the user autorization.

The problem is how to assign in the table AIINSTALLATIONS the custmer number to the installation number.

There are several installation numbers which is assigned to the customer number, exept one.

It looks like this:

INSNR SAPCUSTNO

0020277953 0000737370

0020277955 0000737370

0020277958 0000737370

0020297242

0020431192 0000737370

[former_member190969]

Hi Helen,

20297242 belongs to customer 899106. You need to maintain this customer in V_AISAPCUSTNOS.

Regards

Andreas

[joo_migueldimas]

Hi Helen,

I think I realize what is your problem... I already have that issue...

But first...presently there is no way to delete the installation number manually in that V_AIINRS view. But is this really an issue? I don't think that this causes trouble. You only can remove the customer vom V_AISAPCUSTNOS. This should be sufficient!!

But anyway, let´s look inside of your problem, and I think you have to do this next following actions:

So, you are working with different Customer numbers

and in transaction AISUSER you have entries like

USER ID in system / Customer Number at SAP / S_User.

So you have to:

1) Remove any entry related to Customer Number that you don't want any more

Then there are 2 "Views"

V_AIINSNRS (Installations overview) the table is "aiinstallations"

and

V_AISAPCUSTNOS (SAP Customer Numbers)

2)To remove Customer Numbers

use Transaction SM30 and maintenance of view V_AISAPCUSTNOS

select the line to remove and use Shift+F2 or the icon with the red minus.

Save your changes.

3) Now, what you want is to remove entries from V_AIINSNRS

for this you need a direct SQL delete command on table AIINSTALLATIONS:

ex:

delete sapsr3.aiinstallations where insnr ='0012012012';

Make a delete command for each installation you want to delete!!

After that give me and give to us the feedback... the solution if you get it! OK ?!

I hope this help you,

Best regards

João Dimas - Portugal

[Former Member]

Hi,

does anyone have the solution to this Problem? We are running a SSM EHP1 SPS20 System and are facing the same problem. All customizing setting have been completed.

Regards

Bernd Lünnemann

[Former Member]

SMSY_SETUP

Write Data Back into SLD *

Default CPU Load AC 85

Multiple SLD Servers <empty field>

Hide Progress Display <empty field>

SLD Host <server name>

Namespace in SLD sld/active

SLD Server Port 50200

SLD User j2ee_admin

AC CPU Load Warning Value 65

Generate Business Partners from OSS C

Generate Systems from OSS A

JOB LOG

Job started

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID USERSAP)

No destination for SAP customer number 733135

No destination for SAP customer number 755727

Identification Category SP0001 is Not Assigned to Any Identification Type

Identification Category SP0001 is Not Assigned to Any Identification Type

Business Partner 35 was created for customer 737370 with messages

No destination for SAP customer number 1025117

No installations flagged for system generation for customer 733135

No installations flagged for system generation for customer 755727

No installations flagged for system generation for customer 1025117

System headers will be generated in SMSY from SAP Support Portal

No new systems found in SAP Support Portal to generate in SMSY

The following error messages have been returned by SAP Support Portal:

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020292124

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298240

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298240

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298240

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298241

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298241

User S0003352577 - "Maintain System Data" authorization not found for installation number 0020298242

Installation number 000INITIAL not found

The following error messages have been returned by SAP Support Portal:

No system ZZ1 found for installation number 0020277953

No system CN3 found for installation number 0020277955

License data collected (customer number: 0000737370)

Job finished

[Former Member]

Hi ,

Complete the SPRO settings SPRO -- > Basic Settings --> Solution Manager --> Connection to SAP multiple customer no

You have to define a RFC connection in the format SM_SP_<customer no> with leading zeros

Maintain appropriate authorization in SMSY

[Former Member]

yes I have completed the SPRO activity -- Schedule background jobs - AI_SC_REFRESH_READ_ONLY_DATA. and in the job log this installation number is absent.

and

yes I have maintained my customer nomber in the table V_AISAPCUSTNOS

Edited by: Helen Rudnikovskaja on Mar 11, 2009 5:47 AM

[Former Member]

Can you post the logs here.

Also select log and click on long text, which will give some configuration steps that needed to be maintained in SMSY_SETUP --> Edit --> Expert settings

[Former Member]

Have you completed the SPRO activity -- Schedule background jobs - AI_SC_REFRESH_READ_ONLY_DATA

or

Have you maintain your customer no in the table V_AISAPCUSTNOS