exchange of parts

[Former Member]

Hi,

I have a requirement where the customer can exchange certain parts of the machine.

Exchange - Customer calls up for some problem in his machine. One of the part(spares) needs to be replaced/exchanged. We can sell that part to customer at full price or we can ship the part to customer at discounted price and with a note to customer saying that he needs to return the defective piece else he will be charged full value. Customer receives the part and then ships back the defective part to us. How can we track this scenario?

Thanks

[Former Member · Accepted solution]

Dear AKK,

This Scenario is comes under After sales marketing/Service management.....its Returns and repairs with Loner items.

http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm in this link click on return and repairs..

Regards

raj

[Former Member · Accepted solution]

Hi Venky,

Thanks for the response.

This is an independent requirement and not related to repairs. Customer is buying say refurbished parts, which we ship in advance and bill them at discounted price, but if we do not receive the defective part then we invoice the customer the full value.

Do we have any standard process in SAP for it which can handle these two deliveries?

Thanks