Servide Desk

[Former Member]

Hi all...

I need to know, how can I configure my ERP to open a service desk message... nowadays, we can open tickets only in Solution Manager.

Thank's!

[Former Member]

Hi Glauber,

in your satellite system you need to maintain table BCOS_CUST:

col1: OSS_MSG

col2: W

col3: RFC to Sol Man. Usually SM_<SID>CLNT<client>_BACK destination which is generated via SMSY in Sol Man

col4: CUST620

col5: 1.0

Depending on your configuration you might want to set NO_USER_CHECK = X in Solution Manager tx: DNO_CUST04. You do this if the user who creates the message in s atellite system does not have an user in Solution Manager.

Regards.

Edited by: Christian Kaunzner on Mar 9, 2009 2:48 PM