Set time in Solution Manager Service Desk

[Former Member]

Hi,

Please guide me in setting up the Time in Solution Manager Service Desk

[Former Member]

Hi V Shan,

Will you kinldy share me the Procedurs as to how the Time Zone Changes in Service Desk Messages.

I also need to sort out the Time Settings in Service Desk.

Thanks in advance.

Unni.

[former_member210667]

Any help how to put Calender For Overseas Location in Service desk?

[raguraman_c]

Set-up time in Service desk???!!

Elaborate your requirement. How can we know what you require without you explaining it to us.

I assume that you mean SLA configuration.

For SLA configuration check my reply in the following thread.

Hope this solves your problem.

Feel free to revert back.

-=-Ragu

[Former Member]

sorry for not explaining in detail, this is when a ticket is lodged in Solman , while checking in Transaction data i need to check at what time the request has been raised

[Former Member]

Shan,

Choose the button "Transaction Data" then select the tab "Overview".

This will display "Who did what and when on a message with time and user ID, Description details".

Hope this helps you.

Regards,

Sanjai

[Former Member]

Hi,

i'm able to view all those there but the prob is the time shown is not correct, i want to know where can i set the time so that it will show the exact request sent time

[Former Member]

does any 1 know this?

[Former Member]

V,

check the customizing Deadline Management (search for the term in SPRO)

This should cover what you are looking for

Nesimi

[Former Member]

Hi Nesimi,

Thanks for the immediate respond, is it in transaction STZBC ? under "SAP Customizing Implementation Guide"? i get a message saying" If you change the system time zone, it will

affect all clients. Do you want to change it?" if i do any changes will it read our system time?

[Former Member]

STZBC is for the SAP Systems timezone adjusment

I think what you are looking for is in the mentioned Service Desk part of the IMG (Customizing...Transaction SPRO)