CCMS Alert - Service Desk Integration

[HJ1]

CCMS Alert - Service Desk Integration

We have configured CCMS alert monitoring in our solution manager and thatu2019s running fine.

We have also configured Service desk in Solution manager system that too working fine.

Now we need to integrate both the configuration like if any alert comes in CCMS so one request should automaticaly create at service desk

Please suggest if any one have done this kind of configuration.

We are running with SOLMAN 7.0

Please help

Thanks and Regards

Harish

[raguraman_c · Accepted solution]

Hi,

Check these link,

http://help.sap.com/saphelp_sm32/helpdata/EN/d7/28cbcf6dfd455ca8257bf5939a7c48/content.htm

http://help.sap.com/saphelp_sm32/helpdata/EN/d1/3b17419b24f06fe10000000a1550b0/content.htm

This should help.

Feel free to revert back.

-=-Ragu

[HJ1 · Accepted solution]

HI ,

I have some doubt, I am asking in CCMS bbut BPM is different i think.

Please suggest teh step or any guide to initiate with this integration.

Please Suggest.

Regards,

Harish