on 03-04-2009 2:43 PM
Currently use Mactive's AdBooker application which has the ability to print a work order which is a Crystal Report they created and is displayed within the application using the Crystal Reports viewer when selecting the File-Send Work Order-Print. We are able to view the work order report when our default printer is an HP 4000, Dell 5100cn, or Dell M5200. We've recently added a new Dell 2330dn to our network and when we attempt to display the work order when this printer is selected as the default printer, the error listed in the Subject field is displayed. The only difference between the printers listed is the printers we are able to print to are using Postscript level 2 drivers and the Dell 2330 has a Postscript level 3 driver which we are assuming may not work with the Crystal Viewer? Does anyone know of a Postscript level 2 driver that could be used with the Dell 2330dn? Dell's website & forums do not contain any Postscript 2 drivers. Thanks.
If you can open one of those reports using that same driver using Crystal Reports Designer to verify it does work. You may have to open each report up and set the default printer to this new one.
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