Solution Database search option doesn't work

[Former Member]

Hi,

Iu2019m working withSAP Solution Manager 7.0 (SID=SMG) is at SP 17.

SAP_BASIS 700 0016 SAPKB70016 SAP Basis Component

SAP_ABA 700 0016 SAPKA70016 Cross-Application Component

ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-

In

PI_BASIS 2006_1_700 0006 SAPKIPYM06 Basis Plug-In

(PI_BASIS) 2006_1_700

SAP_BW 700 0018 SAPKW70018 SAP NetWeaver BI 7.0

SAP_AP 700 0013 SAPKNA7013 SAP Application Platform

BBPCRM 500 0012 SAPKU50012 BBPCRM

BI_CONT 703 0011 SAPKIBIIQ1 Business Intelligence Content

ST 400 0017 SAPKITL427 SAP Solution Manager Tool

CPRXRPM 400 0009 SAPK-40009INCPRXRPM SAP

xRPM/cProjects/cFolders 4.00 (ABAP)

ST-A/PI 01K_CRM560 0000 - Application Servicetools for

CRM 500 510

ST-ETP 100 0000 - Extended tracability package

ST-ICO 150_700 0015 SAPK-1507FINSTPL SAP Solution Manager

Implementation Cont

ST-SER 700_2008_1 0004 SAPKITLOO4 SAP Solution Manager

Service Tools

Service Desk is working, and I'd like use solution database option. So

I've done whole configurations and their work fine.

- I've created a support message logging at solman_workcenter

transaction.

- Using this support message and SAP Tutor delivered at

service.sap.com/rkt-solman I've created a solution database.

- I've logged at CRMC_SAF_TOOL TA->I've marked all checkbox->Check

button->goto->index

(http://solutionmanager.servicesap.grupotec.es:8002/sap

(bD1lcyZjPTAxMA==)/bc/bsp/sap/crm_ei_cmp_admn/default.htm) and I've

indexed the problem/solution just created following SAP Tutor.

- If I log on at is01 TA and I view the problem(24)/solution(500000000019)

just indexed

The problem is that when I'm at crm_dno_monitor TA->select a support

message(8000001233)->edit view->Transaction Data area->Solution

Database tab->

I press button "Search SDB"->so a popup opens "Problem Search Criteria"

titled->and I'm not able to find any results I type words(dump, mara,

table, reboot)

these words appear at problem/solution description, I type these word

at - with ANY of the words:, - with ALL of the words:, - WITHOUT the

words: but

I haven't hit at the search. At this same pop-up I fill Reference-

>Problem number field and I type: 24, a hilist appears with the

problem/solution just created but when I press button continue it

doesn't insert the hit at the support message solution database table.

I've followed SAP Note 331109 but transaction IS02 doesn't exists.

The service connection to Solution Manager is opened and access data

(user solmanadm) is maintained too.

Please, could you help me?

Thanks and Regards,

Raul.

[Former Member]

Problem solved using TA crm_saf_tool->index->check

[Former Member]

It's actually transaction CRMC_SAF_TOOL