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E-mail notification and E-mail id in Service Desk

Former Member
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Hi Guru's

We are in the process for configuration of solution manager. I have some queries in service desk configuration , where to mention email id , email notification.

Please let me know

Thanks in Advance

Regards

Raj

Accepted Solutions (0)

Answers (3)

Answers (3)

prakhar_saxena
Active Contributor
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Dear Raj,

For using any functionality in which you need to send mail first you have Configure SCOT by below steps

Set-up SAPConnect

3. Logon to the Solution Manager systems, in the required client.

4. Choose the transaction SAPconnect: Administration (SCOT).

5. Choose View -> System Status.

6. Choose Settings -> Default Domain.

7. Specify your default domain and confirm. For example, "mydomain.com".

8. In the Administration screen, double-click the SMTP node.

9. Maintain general data:

a) Set the Maximum waiting time for send repetition to one minute.

b) Select the field Node in Use.

10. Maintain SMTP connection data:

a) Specify the mail host for SMTP. For example, "mail.mydomain.com".

b) Specify a mail port. The default port is 25.

c) Choose a codepage, e.g. 1100 SAP-internally, like ISO 8859-1.

11. Maintain supported address types:

a) Choose "Set" (for "Internet").

b) Enter an asterisk (*) for address area.

12. Choose Continue.

Schedule the periodic background job to send queued e-mails

13. Call transaction SCOT.

14. Choose View -> Jobs.

The SAPconnect: Administration (Jobs) screen is displayed.

15. Choose Job -> Create.

A dialog box is displayed.

16. Specify a job name.

17. Confirm.

18. In the next window, select the variant SAP&CONNECTALL.

19. Choose Schedule Job.

20. Choose Schedule Periodically.

A dialog box is displayed.

for service desk you are using mail be triggered to the mail maintained in the Busines Partner of the user.

Goto BP of any person using tcode BP then here enter the BP no and then you can maitain the E-Mail id for the same.

Feel free to ask further

Hope it helps

Regards

Prakhar

Edited by: Prakhar Saxena on Mar 3, 2009 10:12 AM

Former Member
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Hi raj malhotra

Email ids have to be maintained in user maintainenance and it will be inherited to Business Partners while you are creating them thruogh Mass Business Partner creation.

Email notifications have to be maintained in the Action Profile, there are lots of threads regarding this Email notifications in this forum also.

For clarifications pls revert back

Regards

Naveen

Former Member
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Hello Raj,

Please refer to the blogs section of solution manager.The blogs are available on the 2nd thread of solution manager,there you can find the blogs:Setting Up SAP Service Desk 1,2,3 and Go and Service Desk configuration guide for dummies.These are higly useful

these can also be found at following links:

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies and /people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

Hope it helps

Rohit