on 03-01-2009 11:41 PM
Hi All,
does anyone know where we can control which values are carried over from a change request (SDCR) to a normal correction (SDMJ)? I know how where the partner functions are carried over but want to know where things like external reference number comes from. Thanks.
regards,
Jason
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Dear Jason,
Ext reference no is the no which is generated whn you post service desk message from Satellite system
actually this no is normal the basis mesage no.
As we knw there are 2 part
1 CRM
2 Basis
External ref no belong to basis part
So if you can go your ticket and then use follow up button to your support desk ticket then again goto follow up preceding doc
here you can see the same no or basis part of ur message
For copying this no to subsequent doc you can goto spro .....change Transaction ->change Transaction type.->copy control for change req mgmt->define mapping rules
CHosse SDCR to SDMI ....Tick the field Ref....so it wil copied.
here you can chose the doc type and then wht you want to copy ( i mean field select it)
Hope it clarifies.
Regards
Prakhar
Hi Praxhar,
When you follow the steps you stated, there is a step between "CHosse SDCR to SDMI" and "Tick the field Ref", which is selecting the folder named Business parnter Mapping, Text ID mapping or Dates Mapping?
As I stated above, the reference number isn't in any of these folders.
regards,
Jason
Jason,
You need to scroll to see the other column like
Ibase,Ref
Select the line which is SDCR to SDMI and here use scrol feature to see the other column available.Dont concentrate on the left side..i.e is used for partner mapping but in the same line where you have SDCR to SDMI you have to scroll to see where is the tick present for copying the fields
Your problem wil be resolved
Regards
Prakhar
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