How can I use two "Status profile" for two categories of users?

[Former Member]

Hi friends,

I tried to configure two categories of users :

1 - First category (User1) can process the message and access to the standard Status profile (SLFC0001),

2 - The second category (User2) can process the message using another status profile (ZSLFC001).

To do this, i process like following :

1 - I created ZSLFN autorization key by copying of SLFN (Tcode :BS52).

2 - I created the Status Profile "ZSLFC001" by coping the SLFC0001(TCode : CRMBS02).

3 - I suppress some user status (ex : send to sap) and I replace SLFN autorization key by "ZSLFN"

4 - I created Transation type "ZLFN" assigned to ZSLFC001 status profile.

5 - I created a ZSAP_SUPPDESK_PROCESS rôle and I set the ZSLFN as authorization key in "B_USERST_T" and in "B_USERSTAT". This role is affected to the User2

Unfortunately, the User2 see and access to the "Send to SAP" user status. I think that the status profile ZSLFC001 is not used!!!

Tank you for your help,

Samad

[Former Member · Accepted solution]

Hi,

the easy way to verify this is to go in the transaction data tab of your message and go in the status tab

There click on the log icon (to the right of your content screen) there the first line of the log is showing you the status profile taken into account for this message.

Please confirm if this is the right profile or not.

I can further help you in this matter

best regards

Xavier

[Former Member · Accepted solution]

Hi Xavier,

Thank you for your help.

I confirm that it is a wrong status profile : the status taken into account is "SLFC0001" and not "ZSLFC001".

Best regards

Samad

[Former Member · Accepted solution]

Hi Samad,

you need to go in SPRO and change the setting of ZLFN

go in change transaction (like you did to create your transaction type)

select the ZLFN transaction

and click on the mangifying glasses to display the parameters

you can change the action profile there

I hope it fix your issue

br Xavier

[Former Member · Accepted solution]

Hi Xavier,

I configured the ZLFN transaction type as follow :

Text Det. Procedure : SLFC0001

Partner Determ.Proc. : SLFC0001

Status Profile : ZSLFC001

Action Profile : AI_SDK_STANDARD

If I have to change the action profile, I don't know what I have to put there....

Best regards

Samad

[Former Member · Accepted solution]

hi Samad,

You did it right.

But if this is not pulled in your document that means your might use still the SLFN

You need to be sure

If you didn't activate the ADMIN data tab to verify you are using the correct document type , the best way to veify this is to run CRM_DNO_MONITOR and check what is the list you get for ZLFN and check your number is well in this list

Could you verify ?

If the document type is ZLFN I will be speachless...

best regards Xavier

[Former Member · Accepted solution]

Hi Xavier,

Using CRM_DNO_MONITOR, all messages have SLFN as transaction type.

I think that some steps are missing in my configuration.

I don't know how to link the authorization key ZSLFN (assigned to user2) to ZLFN transaction Type.!!!!

Best regards

Samad

[Former Member · Accepted solution]

hello,

you can do that with DNO_CUST04

select the process type entry and change it there

It will solve you problem for ZLFN but I don't think it goes to the root of your requirement

Basically you need ONE single document with ONE single profile BUT the actions should be activated depending on condition or even better you just put in place the security profile needed

We did it for our company and you need to control the authorisation object

B_USERSTAT that will block your user to send to SAP (transaction SUIM to check)

Check transaction CRMBS02 for the correct mapping

I hope it helps

br Xavier

[Former Member · Accepted solution]

Hello Xavier,

I changed the Process Type in DNO_CUST04, and I had a error message : "The system could not create the message because of an RFC connection "NONE " error Message was not created".

Furthermore, The change of process type will affect all users.

I think that there are two possibilities :

- Using process type (SLFN or ZLFN) according to the user processor,

- or using the same process type (SLFN) and according to the processor to load the appropriate "status profile".

Please find below more informations about the role:

- the Manually Status Management: Set/Delete User Status B_USERSTAT

Activity : 01, 06

Authorization key : ZSLFN

Object Category : *

Status Profile : *

Thank you

Best regards

Samad

[Former Member · Accepted solution]

Hi Samad,

the second solution is the one, but you can only have one status profile per transaction type but you can activate/deactivate the item based on condition.

1. If you use authorisation the "actions" will be available in the action list but the users with restricted access won't be able to send to sap for example

2. the best is to you use condition you have to implement a filter that will organize an AUTHORITY_CHECK OBJECT 'B_USERSTAT' with the corresponding value

I hope it helps

best regards Xavier

[Former Member · Accepted solution]

Hello Xavier,

Thank you very much. Thanks your help my problem is solved :

1 - In SLFC0001 status profile I used ZSLFN as authorization key of "Sent to SAP" status.

2 - I exclude the ZSLFN key to USER2 in B_USERSTAT.

Now it works correctly.

Thanks

BR Samad