Interface to third party ticketing system

[Former Member]

hi all

i am looking for a way to connect our "solution manager service desk" to a "third party ticketing system".

i want to send tickets (incident and change management) in both ways ("third party" to "solution manager service desk" and back).

also i want to update the tickets in both ways (added text notifications, changed status etc.)

what is a good way to do that?

IDOC? BAPI? WebServices?

do you know a tutorial?

i have been looking at the following blog, but this seems to be outdated for our system.

[Service Desk Implementation Guide Part II|https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/9985] [original link is broken] [original link is broken] [original link is broken];

the BAPI_NOTIFICATION_CREATE sems to be going the right way, but it does not bring all the answers.

our solution manager:

SAP Solution Manager 7.0

Edited by: Markus Gueniat on Feb 25, 2009 5:29 PM

[Former Member]

hi all

for incident tickets the documentation of the web service api was helpful, but following SRPO i had to use "obsolete transactions" instead of the SOAMANAGER.

for change tickets i still found no way to integrate third party.

looking for answers here.

kind regards

markus

[Former Member]

Here you go:

http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm

OR

SPRO->SAP Solution Manager->Configuration->Scenario-Specific Settings

->Service Desk->Connecting to an external service desk

Regards,

Sanjai