Approvers are not able add for the SC# created in HELD status.

[maheshmohan_d]

Hi All,

We are facing one issue in shopping cart creation. I will just brief the user requirement.

We are into extended classic scenario, here we have total three level of approvers, the first level will be the buyer level and which is system determined level always , for certain account assignment category , the remaining two levels will be manual and the user will add approvers manually in these level. To achieve this we have made some custom development.

Issue : Currently we are facing one issue with the carts which are created in u2018HELDu2019 status initially. The system is not allowing in adding the approvers manually for the carts which are created in u2018HELDu2019 initially. The approvers are disappearing when we are pressing the transfer button.

This issue was happening after the implementation of Note: 1256566 (Incorrect approval in the preview for the HELD objects ). If we are deimplementing this not this issue is not happening at all. Due to some other business requirement, we cannot de implement this note. If anybody comes across similar situation, please suggest a workaround for this.

Thanks in advance.

Regards,

Mahesh Mohan D

[Former Member]

Hi,

The shopping cart you have created is in HELD condition. Workflow will not be trigerred for the approval

Go to the shopping cart and save the shopping cart you will see the workflow gets trigerred. Afterwards

you can add the approvers

Regards

G.Ganesh Kumar