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Operating system call connect failed (error no. 10060)

In a pure ABAP ECC6 system. In SM21, there are many error of 10060. And user reports the often get disconnected when access system via WAN. Searched SAP note, in DEV_DISP also found similar error. The note suggest use Network Monitor the investigate where the problem originate, but no further detail. any one could help? Thanks

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