Difference between CS and PS

[Former Member]

Hi all,

Can somebody explain me what is the difference SAP-CS and SAP-PS module. and which is more advantageous?

Thanks,

Milind

[Former Member]

Hi Milind

The focus of both CS module and PS module are entirely different

Project System (PS) module is used for structuring, planning, budgeting, progress tracking during execution, reporting etc usually associated with any project implementation. It is basically a Project Management tool for evaluating a project with respect to costs, schedules etc. Its basic advantage is, it is fully integrated with other modules like SD, FI/CO, MM, PP, HR etc in SAP due to which data handling becomes easy. You have got many standard reports in PS to take advantage of.

Whereas, the focus of the CS module is with respect to the Customer support after delivery (technical objects). Structuring and managing the technical objects with respect to services to be performed, handling warranties, creation of service requests, handling business partners, tracking the call processes, palnning and execution of the services etc. CS is alos tightly integrated with the other modules like SD, FI/CO, MM, PP, PS etc.

PS is looking within the company and CS is interfacing with the business partners.

Thanks

Venu

[Former Member]

Hi Ansar And venu,

Thanks for the valuable response. This would help me in explaining PS vs CS to client. thanks once again. I have given ponts both.

Milind

[ansar_shaikh2]

Customer Service (CS)

Purpose

This component supports you when representing, managing and processing all services that you provide to your customers. You can:

u2022Structure and manage technical objects for which services should be performed (for example, technical systems, machines)

u2022Manage data for warranties and business partners

u2022Create service requests

u2022Plan and execute requested services

u2022Bill the costs that arise as a result of the services being executed

u2022Monitor call processing in order to keep to deadlines and agreed response times

Integration

For information on other service-related functions, refer to the following documentation:

u2022PM Structuring Technical Systems for information on structuring and managing technical objects

u2022FI-AA Asset Accounting - User Guide for information on managing serviceable items as tangible assets

u2022MM - Services Management for information on service records

u2022PM - Maintenance Notifications for information on maintenance notification functionality

u2022PM - Maintenance Orders for information on maintenance order functionality

u2022SD - Sales, Sales Order Processing for information on managing and billing sales orders and service contracts.

u2022PS - Project System for information on using projects

SAP Project Systems supports comprehensive functions for planning, controlling & organizing all activities carried out during the course of a project.

It helps you manage your project structures, dates, costs, and resources throughout the entire project lifecycle.

Project Systems is management approach which enables users to compare and analyze various projects effectively with a clear and comprehensive integrated methodology in order to ensure an expeditious management decision making.

The main advantage of SAP PS is it strong integration with other SAP modules like SD, FICO, MM, PP etc

Regards,

ANSAR

[Former Member]

dear milind..

CS - Used when a company is providing services for its customers and mostly maintenance work is done at customer site ... it can still be managed in PS as service projects ..

PS - This can be used for any kind of projects like customer project , investment projects, maintenance projects, service projects ...

PS is most advantegous ..

regrds

pushpa