New SMARTFORM's do not work when sending to Service Desk message processor.

[Former Member]

We have been using Solution Manager Service Desk and the standard SMARTFORMS to mail details of the service ticket to the person requesting support and the message processor.

We are using the CRM_SLFN_ORDER_SERVICE_01 and CRM_SLFN_ORDER_SERVICE_02 SMARTFORMS.

We wanted to make some changes to these SMARTFORMS and therefore have copied these using the Z name space.

We then reconfigire the Action Definition and select the new 'Z' SMARTFORMS that we have created. However, when we create a support ticket the automatic mail generation no longer works.

When we revert back to the standard original smartforms the automatic e-mail generation starts to work again.

Is there something we have not done with the new 'Z' SMARTFORMS that we need to do, so that the mail generation starts to work.

Simon

[Former Member · Accepted solution]

Hi,

You can more precisly check the cause of the error under Transaction data --> Actions and in Action logs.

Regards

Naveen

[Former Member · Accepted solution]

I have the following errors:

Function Module /1BCDWB/SF00000015 of smartform delivered an error Message no. SPPF_MEDIA018

Error when sending to Message no. SPPF_MEDIA043

Line 2 column 1 do not exist Line 2 column 1 do not exist.

Message no. SSFCOMPOSER178

Diagnosis

During table output you tried to position the cell with the address line = 2, column = 1, but this cell does not exist.

System Response

The system issues an error message.

Procedure

This is probably an internal error. Please contact the SAP hotline and report the problem.

[Former Member]

this issue is now resolved - thanks for the help

[Former Member]

Hi SolMan AOI

Could you please explain, what exactly the error was? I'm facing the same problems you described.

Thanks alot in advance.

Urs

[raguraman_c]

Hi,

Check if you have Activated the new 'Z' SMARTFORMS. That could be a possible reason.

Hope this solves your problem.

Feel free to revert back.

-=-Ragu