Some attachment buttons not working from external networks

[michael_watson]

Hi guys,

We have an eSourcing system that we access internally from server.internal.com . We also make this eSourcing system available to external vendors through www.external.com .

The external access is done using a Citrix AGEE system (reverse proxy, etc.). As part of this, the AGEE has the ability to change the hostname in the URL so the real server is hidden from external vendors. For example, when eSourcing generates a webpage, the AGEE searches through and replaces all http://server.internal.com references to http://www.external.com , and vice-versa for incoming calls.

This works for about 95% of the content, but there are a fer places where the links are not re-written correctly. One example is the File Attachment buttons when replying to a question. However, other file attachment buttons work correctly.

1. Does anyone else have a similar situation, using a Citrix or other product for external vendors?

2. Does anyone have a similar problem where certain links/buttons are not working from external networks?

3. Does anyone have any suggestions as to how to fix this problem?

4. Are there any settings that are specific to external access that may need to be set?

Thanks guys for any help/insight.

Michael.

[michael_watson]

SAP has re-written some of their code to help rectify the problem. We have also been working with Citrix to provide additional fixes. If anyone else has these problems, apply the latest patch of eSourcing and contact Citrix support to get the AGEE changes needed to make it work.

Michael