cancel
Showing results for 
Search instead for 
Did you mean: 

employee XXXX does not have active user account

khan_voyalpadusman
Active Contributor
0 Kudos

hi all,

please help me with this issue

we have problem that shopping cart requestors are not able to add approvers / reviewers to the shopping cart.

gets an error mesage employee xxxx does not have active user account.

the approver being added is

1) available as su01 user.

2) CP - US relationship exist.

3) is valid ( as per the date ).

the issue happens only in production system , and does not happen in quality and development systems.

any hints would be helpfull , will award full points.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hello Khan,

Could you please advise how your issue was resolved?We are also having similar issue in SRM 7.0 EHP1 when user is trying to do ad-hoc approver.

Thank you

Ritesh

Former Member
0 Kudos

Hi Riesh,

I hope that this is problem to specific user only.  In that case the user might be locked.  Please check

Regards

Ram

former_member183819
Active Contributor
0 Kudos

Hi Khan

Check the user has locked or check validity period of the user in suo1.

however you run this report bbp_check_consistency for that user for sc.

you may knew the fact.

Note 1233045 - SRM 6.0: SSO user can not be added as ad-hoc reviewer.

You try to add employees with Single Sign On (SSO) user accounts (i.e. with

a locked SAP GUI password) as ad-hoc reviewer in the approval process

preview. You receive the error message "Employee does not have an active

user account" - 003(/sapsrm/wf_fac_apv).The symptom is the same as described in correction note 1168985 for ad-hoc

approvers.

More Terms

SRM 6.0, process-controlled workflow, ad-hoc reviewer, Single Sign On, SSO,

003(/sapsrm/wf_fac_apv), approval process preview.

Cause and Prerequisites

o Program error in SRM 6.0 SP03.

o Problem occurs for SSO user accounts with a locked SAP GUI

password.

Solution

Import the corresponding Support Package or implement the corrections

according to the following correction instructions.

Header Data

Release Status: Released for Customer

Released on: 04.08.2008 09:19:15

Priority: Correction with medium priority

Category: Program error

Main Component SRM-EBP-WFL Workflow

Additional Components:

SRM-EBP-ADM-USR SRM User Administration

Valid Releases

Software Component Release From

Release

To Release and Following

SRM_SERVER 600 600 600

regards

muthu

former_member206968
Active Contributor
0 Kudos

Hi

Are you using any CUA (central user administration) system or LDAP. Verify if the user is synchronised correctly everywhere. Check if the user is locked in su01.

Regards,

Sanjeev

khan_voyalpadusman
Active Contributor
0 Kudos

that note is already implemented in our system. that was the first note applied in our efforts to resolve the issue.

strange thing is , when we run the function modules (backend)--> everything works well and no error message comes up.

but when we try to add from portal --> this issue happens

former_member183819
Active Contributor
0 Kudos

Hi Khan

Did you check user was locked (reviewer /requestor)or not?

regards

Muthu