authorization check for "internal note" in Service Desk

[former_member292346]

Hello,

in our service desk customer can see "internal notes". How can i deny access for customer to these information ?

I copied the sap roles

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPCF_CREATE

SAP_SUPPDESK_CREATE

to z roles and maintain the entries for the ibase Systems.

Thank you

Heiko

[Former Member · Accepted solution]

Hi,

you can use the authorization object CRM_TXT_ID.

The "internal note" has text ID SU04.

Regards

Thomas