Adding new feilds in Support message

[Former Member]

Hi experts,

I have to create three new fields in the support message SLFN, I have used the EEWB functionality successfully and was able to create the new feilds in all the transaction types which has their leading business transaction category as Service process. But the feilds could not be created in Support message (SLFN) alone. Which was my actual requirement. Iam surprised with this i have checked all the notes relating to EEWB.

Can you pls guide me on this.

Regards

Nanda.

[Former Member]

Hi,

I have resolved this error check this web blog

Service Desk Implementation Guide Part II

[Former Member]

Hi Nand,

In support message I want to make a "Subject" field mandatory. How do you do this?

Thanks!

Saurabh Tandon

[Former Member]

Hi

I Suggest you to post another issue on setting the Subject feild mandatory for SLFN

also include details in which system you exactly want this to be set whether R/3 or Solman

this will give us a clear idea.

[Former Member]

Hi Saurabh,

In order to make subject field mandatory in the support message you have to put validation in the BADI order_save (copy the standard badi and then implement). it is abap development.

Regards

Tripti