Support Desk Messages - Is it possible to specify the Solution Landscape?

[Former Member]

When we attempt to assign support desk tickets to an incident, many of the support desk tickets do not show up on the listing. We have determined that some of the tickets have been correctly assigned to the active solution landscape, but many tickets do not show a solution landscape (the field is blank). We need to know how the solution landscape is specified. Is this done by the end user when they create a support desk ticket or is it automatic? If automatic, why is the Solution Landscape field blank on many of our tickets?

[Former Member]

Hello David,

I guess you have missed out on some config.

Have u generated business partners and perfrormed IB52 step

Check out this link for service desk config:/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

Make sure you have completed all steps

This should be ok then

Rohit

[Former Member]

Thanks. I will take a look at the article you referenced.