How to add another tab/column in support message for SLA product?

[Former Member]

Dear SAP expert,

Now i am done on create new SLA product and maintain hours, priority.

I would like to attach this SLA product with support message as the solman can calculate response and completed time/date.

In support message only have two tab which is FAST ENTRY and TRANSACTION DATA. I have saw before there should be another tab call "ITEM DATA" which can assign SLA product on it.

Please advice how do i configure to make the ITEM DATA attach with my support message?

Thanks

regards,

ng chong chuan

[former_member209604 · Accepted solution]

Hi,

Here is a hint for you how to make the Item Tab visible.

It's controlled via the Screen Profile

> IMG Activity: General Set up the Original Screen Profile

> IMG ID: SOLMAN_SUP_SCREENPRO

> Path: SAP Solution Manager -> Scenario Specific Settings -> Service Desk -> Service Desk -> General Settings - General Set up the Original Screen Profile

> Value: SRVO SLFN SRV_SLFN_2 SERVICE_START

Best regards,

Ruediger