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SCOT Faxing works. however notifications are received only on failure.

Former Member
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Hi All,

Tried everything. Probably one of you can help me.

WE have configured SAP and TOPCALL so that faxing is now working. However while faxes are going thru all right we notice that only on failure of a fax to go thru the sender gets a notification of failure. They now seem to think they need also a notification of success.

What i mean is if user XYZ sends a fax to a number, the moment a Fax goes thru, they would like to be notified.

At the SCOT level i can see that faxing is working and faxes are going thru successfully.

Can anyone help ?

Regards

Shirish Joshi

00966554906873

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

you can do this in -> SCOT -> Settings -> confirmation of receipt

hope this helps.

kind regards,

andreas

Former Member
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Hi Andreas,

Sorry forgot to mention. I have done this already. I dont know what else i can do. The trace file for the messages says

No Status Mail/No Event for Status 710.

Regards

Shirish Joshi

Former Member
0 Kudos

Hi,

have you solved your problem?

I think I have the same problem.

Customer sends fax to TopCall Server, and the status is 710 (send).

But normaly we will get status response, and the status is green.

What can I do?????

Regards,

Wolfgang