Order is going on credit hold even though the letter of credit is available

[Former Member]

The order is going on credit hold even though the letter of credit is available for the sales document.

New Value of docuemnt is 7 USD

Credit limit 100,000 USD

Total credit exposure: 22,825,113.81 USD

Letter of credit value: 10,000.00 USD

Why the document is going on hold? what all settings need to be checked

[claudia_neudeck]

Dear Customer,

please check you customizing settings with note 18613 concerning the credit management.

Addionally you should get an information in the order (if you save the order) why the credit limit is not fullfilled.

regards

Claudia