Error while creating a support message in satellite system

[Former Member]

Hi,

I am facing an error while sending a support message to solman form the satellite system

(( Error Description : Error in Local Message System: Error when opening

an RFC connection Message was Not Created ))

1) I gone through various threads and set the required authorizations like

SAP_SUPPDESK_CREATE and

SAP_SV_FDB_NOTIF_BC_ADMIN ,

SAP_SUPPDESK_ADMIN

for the user in the solman .

2) I checked the RFC connection and it is working fine.

Anyone pls help me to resolve this issue

[Former Member]

done

[Former Member]

Hi,

- please check table BCOS_CUST in satellite system

- check the RFC connection found in BCOS_CUST using SM59 (connection test, auth. test)

Regards

[Former Member]

Have you checked your trusted RFC destinations between solman and the satellite system

Also assign SAP_S_RFCACL role to the user

Regards

Rohit goyal

[Former Member]

hi rohit,

thanks for u r immmediate response

do i have to assign the roles to the user in the satellite system or the solman.

some roles in those 4 roles are not in the satellite system.

thanks

Rahul

[Former Member]

hey S_RFCACL is an authorization object and SAP_S_RFCACL is the role which is required.

It should be there in satellite systems.Can u please tell what is the version of satellit system u r using.

Also user must exist both in solman and satellit system