configuration in Solman and Satellite system for Support message creation ?

[Former Member]

Hi ,

I want to send a support message to solman from the ( help menu -> create support message )

of my satellite system.

any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

[Former Member · Accepted solution]

Hi,

the necessary steps are described in Solution Manager IMG documentation.

Also you can find that information in the web blogs in this forum.

In a nutshell:

- activate Service Desk in Solution Manager (incl. BC-Sets)

- maintain System Landscape, RFCs and iBase

- create key users (business partners)

- maintain number ranges

- assign roles

- maintain table BCOS_CUST in satellite system

You should just follow the corresponding customizing steps in tx: SPRO.

/cheers

[Former Member · Accepted solution]

hi christian,

thanks for u r reply

pls provide me the detailed document or the weblogs .

thanks,

Rahul

[Former Member · Accepted solution]

hii Rahul

Refer to the link

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

it is highly useful

Let me know of you have any queries

[Former Member · Accepted solution]

Thanks for your response guys