can any explain APO -DP/SNP production support.

[former_member790046]

Hi sap gurus..

this is suresh ,i am new for APO -DP/SNP production support,

exactly what my role and responsibilities in production support,what i can do

please any one healp me i am very thankful to them.

regards

suresh kumar

[somnath_manna]

Take a look in the SCM Wiki specifically [APO Application Support|https://www.sdn.sap.com/irj/scn/wiki?path=/display/scm/apoApplicationSupport] page.

Thanks,

Somnath

[Former Member]

How did you qualify for such a position if you have no idea what the position entails?

[Former Member]

Hi Suresh,

In DP/SNP production support,

1) You need to monitor business related background jobs on daily/weekly/monthly basis

2) You need to analyse and take corrective actions for failed jobs

3) Any production related issue, you may receive tickets and accordingly you need to analyse the issue and find out suitable solutions in line with client

4) Documentation activities if any needs to be carried out

5) For system downtimes/incidents, suitable back ups/job retriggerings needs to be done

6) In DP, updation of CVCs/planning book data extraction if any needs to be carried out.

Regards

R. Senthil Mareeswaran.

[former_member790046]

hi senthil.........realy thanks for u r replay,this time i am very satisfy................thanks

[Former Member]

Hi Suresh Kumar,

The following practices you can adopt during production support.

1) Study the business model of your client and its various processess.

2) Collect the previous issues and resolutions happened

3) Try to match it with system on various issues.

4) Get the overview of important procedures of DP/SNP and how it works like

5) If any issues are found unresolvable, post those issues to SAP or in SDN forum so that you can get quick replies.

Please confirm whether the above tips are useful to you.

Regards

R. Senthil Mareeswaran.

[former_member790046]

hi senthil

thanks for respons my quary, and i am new for production support.

is there any monitoring jobs,what is exactly APO -dp/snp production support is..........

[Former Member]

As a Production support consultant:

you need to monitor day to day jobs..find out the root cause if any job fails and fix it and if needed reschedule the job.

follow the monthly activity process of the client

Monitor the ticket service center and respond to the tickets and update their status acoordingly.

Coordinate with the users to their issues and resolve them.

[former_member790046]

hi sai

thanks for respond to me qurt,it was realy very helpful to me........thanks