automatic login for help desk issue create

[Former Member]

hi all

when i create the help desk issue system automaticaly prompts to the screen for login in solutiuon manager but i want that system creates the problem without ask for login.

[Former Member]

In Table BCOS_CUST in the satellite system maintain the following:

APPLI = OSS_MSG

OSS_OR_SM = W

DESTINAT = SM_<your SolMan SID>CLNT<Sol Man client>_BACK

CLIENT = CUST620

VERSION = 1.0

This RFC had been generated in your satellite system after maintaining tx: SMSY in Solution Manager.

Using the generated BACK RFC destination is a SAP recommendation. If you still get logon screen, you should check if the user assigned to that RFC is locked or the password is incorrect.

Regards

[Former Member]

hi ,

first make sure that the connection between solution manager and the satellite system is a trusted RFC connection ,if it is a Trusted connection and if u have the necessary RFC roles assigned it will not pop up the login when u create a message

regards

Praveen

[Former Member]

Hi,

Try assigning role SAP_S_RFCACL to the user in satellite system.Make sure you have the support desk roles for the user to create a message.

You issue should be resolved.

Rohit