ISU Bill Correction

[Former Member]

Hi ALL

Could any one provide ISU Bill correction user Process details (EABICO).

Thanks,

KK

[oliviawalsh]

Hello,

The information here maybe of some help to you:

http://help.sap.com/saphelp_utilities472/helpdata/EN/60/c24d2c755611d289d10000e828485b/frameset.htm

Kind Regards

Olivia

Edited by: Olivia Malone on Feb 11, 2009 9:04 AM

[oliviawalsh]

See the description Reversal Functions ....

[Former Member · Accepted solution]

Hi KK,

IS-U/CCS provides numerous transactions for the execution of cancel-rebill tasks as well as an efficiency process (transaction EABICO) that streamlines the reversal and correction tasks.

Predecessor Processes

u2022 Customer Bill Inquiry;

u2022 Aperiodic Meter Reading; and/or

u2022 Billing Exception Monitoring.

Successor Processes

u2022 Miscellaneous Document Posting Process

u2022 Execute the Manual Meter Reading Prep/Entry Process

u2022 Consumption Billing, Individual

Process Steps

1. Analyze the billing history:

a. Utilize the CFS in CRM to determine if the contract account has invoiced in SAP.

b. Determine the appropriate periods for rebilling.

2. To reverse the incorrect SAP-originated bills and invoices, access the context menu of the appropriate CFS and execute the Bill Correction option on the earliest incorrect invoice. SAP

Easy Access u2192 Utilities u2192 Customer Service u2192 Front Office/Customer Interaction Center u2192 Customer Interaction Center

Access a Customer Fact Sheet with the Print Document u2192 Access the Front Office Process for Bill Correction from the earliest print document to be reversed.

3. Reverse the required invoices.

4. Correct the rate data if this is the source of the billing error.

o Correct the rate category, the rate types or the installation facts as appropriate.

o Use the environment on the left-hand pane of the bill correction screen to change any or all of these values by using the rate maintenance call from each relevant installation.

5. If meter reading was the source of the billing error, then establish correct meter reads in SAP like this:

u2022 Ensure that the Meter Readings are displayed

u2022 Correct or estimate the readings that are now available for change on the Bill Correction screen.

6. Rebill the account using the corrected meter reading or rate data.

7. Record a contact log entry to document the cancellation transaction.

Enter a billing block on at least one of the contracts if the correction cannot be completed prior to the nightly batch processing. This will prevent accidental re-billing. This can be accomplished from the Contractu2019s context menu from any relevant CFS.

Bill and invoice the account from the Bill Correction Screen

Review the corrected invoice on the New Bill tab.

Hope this is helpful,

Regards,

Batool.

[Former Member]

hi batool

its perfect

raj

[Former Member]

Thanks Raj!