Complain procedure wrt Sales Order

[Former Member]

Hi,

Created one sales order for one material with two diff delivery date.

10----Material A-----10 pc( Delivery Date 9.02.2009)

20-----Material A -

---

5 pc ) Delivery Date 10.02.2009)

Then i completed the sales cycle.Now i need to give the credit for the 5 pc which was delivered on 10.02.2009. When i try to create Credit Memo Request with ref to sales order and select the Item Selection then only one scheduleline with Qty is coming.( For the second Schedule line Quantity is not coming,

10----Material A-----10 pc

20-----Material A -

---

?

Regards

Debasish

[former_member217082 · Accepted solution]

Hi Debashish

Create a sales order with *Document type RK *

So copy the billing document number when you create the sales order with document type RK and then change the quantity and then when you do billing a credit memo will be issued for that customer for 5pcs

Now change the quantity and then do billing

VA01(document type RK) ->VL01N->VF01

Regards

Srinath